1. Creating a warm and welcomingarrival for guests, ensuring that they feel expected and immediately “at-home”when they arrive.

为顾客提供热情周到的服务，有宾至如归感。

2. Checking-in guests in accordancewith their reservation details, ensuring that the registration card iscompleted, reservation information confirmed, Honours and Frequent FlyerNumber enquired about, and method of payment secured.

依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。

3. Ensuring that guests are escortedto their room that the hotel facilities and room features are explained, andthat luggage is delivered in a prompt manner

将客人送至客房，介绍客房布局，确保行李及时送达。

4. Handles complaints promptly andefficiently, taking the necessary action, and informing the Guest ServiceManager for follow up, where appropriate. Follow up with all guests to ensuresatisfaction with problem resolution.

5. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客服务经理。回访客人，确保客人对解决方法满意。

6. Maintains awareness of guest’sprofile and specific preferenc